{"id":3050,"date":"2019-11-26T01:55:37","date_gmt":"2019-11-26T01:55:37","guid":{"rendered":"https:\/\/medila.ca\/index.php\/faq\/"},"modified":"2019-11-26T01:55:37","modified_gmt":"2019-11-26T01:55:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/medila.ca\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3050\" class=\"elementor elementor-3050\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-63dfdba elementor-section-stretched elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"63dfdba\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-22d04eb\" data-id=\"22d04eb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8bc7794 elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-content-align-center elementor-section-column-vertical-align-stretch\" data-id=\"8bc7794\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-e7cf6a5 elementor-invisible\" data-id=\"e7cf6a5\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;billyFadeInUp&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fddbf4f elementor-widget elementor-widget-tm-heading\" data-id=\"fddbf4f\" data-element_type=\"widget\" data-widget_type=\"tm-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"tm-modern-heading\">\n\t\t\t\n\t\t\t\t\t<div class=\"heading-primary-wrap\">\n\t\t\t<h2 class=\"heading-primary elementor-heading-title\">What are you looking for?\n<\/h2>\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t\t\t<div class=\"heading-description-wrap\">\n\t\t\t<div class=\"heading-description\">\n\t\t\t\tFind answers and solutions to common issues. If you can't find an answer, contact us and we will be happy to help.\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3f8c8b elementor-search-form--skin-classic elementor-search-form--button-type-icon elementor-search-form--icon-search elementor-widget elementor-widget-search-form\" data-id=\"d3f8c8b\" data-element_type=\"widget\" data-settings=\"{&quot;skin&quot;:&quot;classic&quot;}\" data-widget_type=\"search-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-search-form\" role=\"search\" action=\"https:\/\/medila.ca\" method=\"get\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-search-form__container\">\n\t\t\t\t\t\t\t\t<input placeholder=\"Search...\" class=\"elementor-search-form__input\" type=\"search\" name=\"s\" title=\"Search\" value=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"elementor-search-form__submit\" type=\"submit\" title=\"Search\" aria-label=\"Search\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-search\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t\t<span class=\"elementor-screen-only\">Search<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed22cc9 billey-link-animate-border elementor-widget elementor-widget-tm-heading\" data-id=\"ed22cc9\" data-element_type=\"widget\" data-widget_type=\"tm-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"tm-modern-heading\">\n\t\t\t\n\t\t\t\t\t<div class=\"heading-primary-wrap\">\n\t\t\t<h2 class=\"heading-primary elementor-heading-title\">Please call Billey's office at <a href=\"tel:(+12) 3456789\"><mark>(+12) 345 6789<\/mark><\/a> or email us with your question<\/h2>\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-08ee2fe elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"08ee2fe\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c9931ac\" data-id=\"c9931ac\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e745eba elementor-section-gap-beside-no elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"e745eba\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-f47ba0f\" data-id=\"f47ba0f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb9afdb elementor-widget elementor-widget-tm-heading\" data-id=\"fb9afdb\" data-element_type=\"widget\" data-widget_type=\"tm-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"tm-modern-heading\">\n\t\t\t\n\t\t\t\t\t<div class=\"heading-primary-wrap\">\n\t\t\t<h2 class=\"heading-primary elementor-heading-title\">Top ten most popular FAQs<\/h2>\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t\t\t<div class=\"heading-description-wrap\">\n\t\t\t<div class=\"heading-description\">\n\t\t\t\t<p>Please enter a keyword to search through public tickets &amp; articles for finding answers to your questions.\u00a0<\/p>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-94ff646 elementor-section-gap-beside-no elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"94ff646\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-custom\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-58f5747\" data-id=\"58f5747\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a81789a billey-accordion-style-01 elementor-widget elementor-widget-tm-accordion\" data-id=\"a81789a\" data-element_type=\"widget\" data-widget_type=\"tm-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"billey-accordion\">\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">Theme Requirements<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"fal fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"fal fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p class=\"p1\">Thank you for taking sides with us and purchasing our theme.\u00a0In order for the theme to function properly on your site, you must be running\u00a0<strong>WordPress 4.9\u00a0or higher,\u00a0PHP 5.6\u00a0or higher, and\u00a0MySQL 5\u00a0or higher<\/strong>. We have tested it with Mac, Windows and Linux.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">How to translate the theme<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"fal fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"fal fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>You want to translate your site to another language\u00a0but you can not do it with the theme part. So what should you do?<\/p><p><strong>Loco Translate<\/strong>\u00a0plugin is the best solution for you.<\/p><p><strong>Step 1:\u00a0<\/strong>Navigate to\u00a0 Plugins &gt;&gt; Add New<\/p><p><strong>Step 2:<\/strong>\u00a0Find\u00a0<strong>Loco Translate<\/strong>\u00a0in Search Plugins box<\/p><p><strong>Step 3:<\/strong>\u00a0Install and active this plugin.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">Plugins Licenses<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"fal fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"fal fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\tThe plugins are only included in the theme, but we can&#8217;t share our licenses to our customers because of the copyright.\n\nYou have 2 choices to update the plugins.\n\n<strong>Option 1:\u00a0<\/strong>You can purchase your own license to active them to receive automatic updates.\n\n<strong>Option 2:\u00a0<\/strong>You also can get plugin updates each time our theme is updated. If you choose this option you will need to wait for a next update.\n\nDo not hesitate to contact us if you need more information.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">White screen (blank page) after installing theme<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"fal fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"fal fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\tPlease follow these instructions:\n\n1. Read following article:\n\n<a href=\"https:\/\/thememove.ticksy.com\/article\/13935\/\" target=\"_blank\" rel=\"nofollow noopener\">https:\/\/thememove.ticksy.com\/article\/13935\/<\/a>\n\n2. If step 1 did not help you then delete unnecessary plugins via host or wp-content\/plugins and then try again.\n\n3. Finally if none of above steps worked then use following instruction to make your\u00a0&#8220;<strong>WP_DEBUG<\/strong>&#8221;\u00a0true\u00a0and send your WordPress admin user\/password and FTP login information\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">Theme is missing the style.css stylesheet error<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"fal fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"fal fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\tThe common issue occur when installing\u00a0a WordPress theme is \u201c\u00a0<strong><em>The package could not be installed. The theme is missing the style.css stylesheet<\/em><\/strong>\u201d. It make installing process can not be completed.\n\nWhen you download theme file from Themeforest, you will have 2 options:\n\n<strong>Option 1:\u00a0<\/strong>Download WordPress file only.\n\n<strong>Option 2:<\/strong>\u00a0Download full package (full zip folder). You will need to extract and locate the installable WordPress file to upload when you install the theme.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-f3f088c\" data-id=\"f3f088c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dcda3b5 billey-accordion-style-01 elementor-widget elementor-widget-tm-accordion\" data-id=\"dcda3b5\" data-element_type=\"widget\" data-widget_type=\"tm-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"billey-accordion\">\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">What To Do If Demo Content Import Fails<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"fal fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"fal fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\tIf the import fails and does not respond after a few minutes, or it announces that \u201c Import failed\u201d, your PHP configuration limits too low to complete the process. Please contact your Web host and ask them to increase those limits follow this minimum:\n<ul>\n \t<li>max_execution_time 300<\/li>\n \t<li>memory_limit 128M<\/li>\n \t<li>post_max_size 32M<\/li>\n \t<li>upload_max_filesize 32M<\/li>\n<\/ul>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">I have imported demo but no image are included? Why?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"fal fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"fal fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\tWe are sorry to say that demo images have copyright and you need to purchase theme by yourself. All of our template have the same situation. You can purchase or download free images here:\n<ul>\n \t<li><a href=\"http:\/\/photodune.net\/\" target=\"_blank\" rel=\"nofollow noopener\">Photodune<\/a><\/li>\n \t<li><a href=\"http:\/\/www.123rf.com\/\" target=\"_blank\" rel=\"nofollow noopener\">123RF<\/a><\/li>\n \t<li><a href=\"http:\/\/www.shutterstock.com\/\" target=\"_blank\" rel=\"nofollow noopener\">Shutterstock<\/a><\/li>\n \t<li><a href=\"https:\/\/unsplash.com\/\" target=\"_blank\" rel=\"nofollow noopener\">Unsplash<\/a><\/li>\n<\/ul>\nDo not hesitate to contact us if you need more information.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">How to update the theme<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"fal fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"fal fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>There are 2 ways to update the theme<\/p>\n<h4>Option 1:\u00a0Update Automatically<\/h4>\n<ol>\n <li>Navigate to\u00a0Insight Studio core\u00a0&gt;&gt;\u00a0Welcome<\/li>\n <li>Fill your\u00a0Purchase code\u00a0and\u00a0submit. Then the template automatically updated.<\/li>\n<\/ol>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">Where is my purchase code?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"fal fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"fal fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\tDo not worry when you\u00a0 can not find your purchase code. Let us show you how to get it.\n\nFirstly, to obtain the Item Purchase Code, please go to your account &gt;&gt;\u00a0<strong>Download<\/strong>\u00a0&gt;&gt; click on \u201c\u00a0<strong>License\u00a0certificate and purchase code<\/strong>\u201d\n\nOpen the text file and look for \u201c Item Purchase Code\u201d.Congratulation! You get your Purchase Code already !!\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">500 Internal Server Error<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"fal fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"fal fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\tInternal Server Error, also the 500 Error, can be caused by something from your web&#8217;s\u00a0server, and it is not related to the theme.\u00a0There&#8217;s not much you can do about that.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5c0cb15 elementor-section-gap-beside-no elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"5c0cb15\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-b7aad59\" data-id=\"b7aad59\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-66b943e billey-link-animate-border elementor-widget elementor-widget-tm-heading\" data-id=\"66b943e\" data-element_type=\"widget\" data-widget_type=\"tm-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"tm-modern-heading\">\n\t\t\t\n\t\t\t\t\t<div class=\"heading-primary-wrap\">\n\t\t\t<h2 class=\"heading-primary elementor-heading-title\">Couldn't find your answer? <a href=\"http:\/\/dungnv.local\/billey\/contact-us\"><mark>Ask a question<\/mark><\/a><\/h2>\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>What are you looking for? Find answers and solutions to common issues. If you can&#8217;t find an answer, contact us and we will be happy to help. Please call Billey&#8217;s office at (+12) 345 6789 or email us with your question Top ten most popular FAQs Please enter a keyword to search through public tickets &amp; articles for finding answers to your questions.\u00a0 Theme Requirements Thank you for taking sides with us and purchasing our theme.\u00a0In order for the theme to function properly on your site, you must be running\u00a0WordPress 4.9\u00a0or higher,\u00a0PHP 5.6\u00a0or higher, and\u00a0MySQL 5\u00a0or higher. We have tested it with Mac, Windows and Linux. How to translate the theme You want to translate your site to another language\u00a0but you can not do it with the theme part. So what should you do? Loco Translate\u00a0plugin is the best solution for you. Step 1:\u00a0Navigate to\u00a0 Plugins &gt;&gt; Add New Step 2:\u00a0Find\u00a0Loco Translate\u00a0in Search Plugins box Step 3:\u00a0Install and active this plugin. Plugins Licenses The plugins are only included in the theme, but we can&#8217;t share our licenses to our customers because of the copyright. You have 2 choices to update the plugins. Option 1:\u00a0You can purchase your own license to active them to receive automatic updates. Option 2:\u00a0You also can get plugin updates each time our theme is updated. If you choose this option you will need to wait for a next update. Do not hesitate to contact us if you need more information. White screen (blank page) after installing theme Please follow these instructions: 1. Read following article: https:\/\/thememove.ticksy.com\/article\/13935\/ 2. If step 1 did not help you then delete unnecessary plugins via host or wp-content\/plugins and then try again. 3. Finally if none of above steps worked then use following instruction to make your\u00a0&#8220;WP_DEBUG&#8221;\u00a0true\u00a0and send your WordPress admin user\/password and FTP login information Theme is missing the style.css stylesheet error The common issue occur when installing\u00a0a WordPress theme is \u201c\u00a0The package could not be installed. The theme is missing the style.css stylesheet\u201d. It make installing process can not be completed. When you download theme file from Themeforest, you will have 2 options: Option 1:\u00a0Download WordPress file only. Option 2:\u00a0Download full package (full zip folder). You will need to extract and locate the installable WordPress file to upload when you install the theme. What To Do If Demo Content Import Fails If the import fails and does not respond after a few minutes, or it announces that \u201c Import failed\u201d, your PHP configuration limits too low to complete the process. Please contact your Web host and ask them to increase those limits follow this minimum: max_execution_time 300 memory_limit 128M post_max_size 32M upload_max_filesize 32M I have imported demo but no image are included? Why? We are sorry to say that demo images have copyright and you need to purchase theme by yourself. All of our template have the same situation. You can purchase or download free images here: Photodune 123RF Shutterstock Unsplash Do not hesitate to contact us if you need more information. How to update the theme There are 2 ways to update the theme Option 1:\u00a0Update Automatically Navigate to\u00a0Insight Studio core\u00a0&gt;&gt;\u00a0Welcome Fill your\u00a0Purchase code\u00a0and\u00a0submit. Then the template automatically updated. Where is my purchase code? Do not worry when you\u00a0 can not find your purchase code. Let us show you how to get it. Firstly, to obtain the Item Purchase Code, please go to your account &gt;&gt;\u00a0Download\u00a0&gt;&gt; click on \u201c\u00a0License\u00a0certificate and purchase code\u201d Open the text file and look for \u201c Item Purchase Code\u201d.Congratulation! You get your Purchase Code already !! 500 Internal Server Error Internal Server Error, also the 500 Error, can be caused by something from your web&#8217;s\u00a0server, and it is not related to the theme.\u00a0There&#8217;s not much you can do about that. Couldn&#8217;t find your answer? Ask a question<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/medila.ca\/wp-json\/wp\/v2\/pages\/3050"}],"collection":[{"href":"https:\/\/medila.ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/medila.ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/medila.ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/medila.ca\/wp-json\/wp\/v2\/comments?post=3050"}],"version-history":[{"count":0,"href":"https:\/\/medila.ca\/wp-json\/wp\/v2\/pages\/3050\/revisions"}],"wp:attachment":[{"href":"https:\/\/medila.ca\/wp-json\/wp\/v2\/media?parent=3050"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}